Our client is in need of an Intermediate Business Analyst to complement the existing support team who are responsible for the day-to-day tasks associated with supporting, maintaining, monitoring, and enhancing the key business systems

Duties &Responsibilities

  • Performing impact assessments on BAU changes and support requests received from business, clients and vendors.
  • Gathering information and analysing user requirements for business process improvements and system enhancements.
  • Writing business and functional specifications for business process and/or system enhancements.
  • Engaging with outsourced partners to complete requirement specifications and impact assessments.
  • Integration analysis, data analysis, dash-boarding and reporting specifications.
  • Perform analysis to compile detailed specifications that covers client and system setup requirements for migration onto and off the investment platform.
  • Engage with Project Business analysts in order to provide post-project implementation support to business and to define the support model.
  • Support, analyze and respond to business requests that relate to BAU issues and project implementations.
  • Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off.
  • Facilitate regular forums where the backlog of work is prioritized by key stakeholders.
  • Participate in formal application change control processes.
  • Participate in formal incident management processes with both internal and external (Outsourced) teams.
  • Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process.
  • Coach and Train members of the IT support team as part of the Cross-Skilling initiative.

DesiredExperience & Qualifications

  • Matric and Relevant IT tertiary qualification.
  • A formal Business Analysis certification.
  • Minimum of 5 years’ experience in a similar role.
  • Collective Investment Schemes experience is essential.
  • Experience in Microsoft Dynamics 365 -CRM would be beneficial.
  • BI experience would be beneficial.
  • Experience in System Analysis and Design would be beneficial.

Technical Competencies:

  • Strong working knowledge of administrative business processes, data environment analysis and reporting analysis is essential.
  • Ability to write SQL queries to an intermediate level.
  • Ability to perform process mapping and design.
  • Ability to compile test plans and test cases.
  • Ability to transfer knowledge to users, trainers and peers.
  • Strong facilitation skills for meetings, workshops and forums.
  • Ability to package and present analysis with recommendations to management and executive teams.
  • Strong working knowledge of API integrations.



We receive an overwhelming response to our adverts and it is not possible for us to speak to each applicant.  Therefore, your CV will be doing your talking, so please make sure your CV and introduction clearly shows how you match the requirements of this role.

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