The Intermediate Business Analyst will be required to negotiate and agree business requirements with the project sponsors and communicate these to the development, third parties and QA teams, playing a key role in aiding the SPO and IT Delivery teams to manage and deliver projects.

Duties &Responsibilities

  • Analyse & Design new and enhanced business processes:
  • Establish and clarify user requirements, and ensure that requirements are accurately specified for projects and change requests
  • Prepare requirements documentation (BRS) and ensure that they are signed-off by the relevant stakeholders
  • Ensure functional specifications are developed to support the business requirements (either developed by this person, or co-ordinate and signoff of these specifications if developed by a vendor)
  • Integration with development teams to ensure effective delivery of user requirements:
  • Review and approve system design specifications
  • Ensure that the development team delivers the solutions according to specification
  • Ensure effective testing:
  • Ensure test team understands the full business requirement before handing over to the test team
  • Assist the test team when communicating with external partners and vendors
  • Ensure correct resolution for the defects raised (from opening the defect to closing it)
  • Ensure that the critical business scenarios are tested to meet the specifications
  • During implementation phase of the project, ensure all PIR (post implementation review) processes are completed alongside the project team.
  • Once the project is completed, ensure that the centralised process flows are kept up-to-date and are continuously improved where necessary
  • Ensure effective facilitation of business meetings, ensuring clear decisions are taken and decisions and actions are clearly and accurately minuted
  • Provide end-to-end project co-ordination for mini-projects (effective co-ordination of resources and activities to meet agreed timelines for the project);
  • Provide effective leadership:
  • Build effective and confident relationships with stakeholders (business, ICT and vendors)
  • Continually seek opportunities to increase customer satisfaction and identify opportunities for business improvement
  • Provide clear and timeous feedback, and effectively manage business expectations

DesiredExperience & Qualifications

  • Minimum of 5 years Business Analysis experience required
  • Relevant tertiary qualification in Business Analysis required
  • Relevant certification in Business Analysis will be advantageous
  • Experience in the financial services industry advantageous
  • Product knowledge of retail store cards, credit cards, loans, etc. will be advantageous
  • An understanding of application development, database and system design will be an advantage



We receive an overwhelming response to our adverts and it is not possible for us to speak to each applicant.  Therefore, your CV will be doing your talking, so please make sure your CV and introduction clearly shows how you match the requirements of this role.

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