Overview
We are on the hunt for a Senior Project Manager to lead the replacement of an existing CRM system with Microsoft Dynamics 365 for Servicing.
This is a contract role for an in-flight project that requires a skilled professional to maintain momentum and drive the project to successful completion. The ideal candidate will be comfortable stepping into a live project, operating at an executive level, and managing a complex, multi-team delivery environment.
Responsibilities
Take full ownership of the ongoing CRM replacement project, ensuring seamless continuity and delivery progress.
Drive project delivery using Agile methodologies, including sprints, ceremonies, and backlog management.
Lead the implementation of the Microsoft D365 for Servicing workstream, collaborating with technical teams and external vendors.
Provide monthly progress, risk, and milestone reports to the Executive Committee (Exco).
Manage risks and dependencies across the project and any related initiatives.
Build and maintain strong relationships with stakeholders across business and IT, aligning expectations and resolving conflicts.
Coordinate shared resources and competing priorities within a multi-team delivery environment.
Uphold robust project governance, including maintaining plans, budgets, RAID logs, and reporting packs.
Qualifications
Proven experience in delivering CRM replacement or implementation projects.
Hands-on expertise with Microsoft Dynamics 365, particularly the Servicing module.
Strong background in Agile delivery methodologies (Scrum/Kanban).
Exceptional stakeholder management skills, with the ability to engage both technical and business audiences.
Formal project management certification (e.g., PMP, PRINCE2, Agile/Scrum) is advantageous.
Ability to quickly adapt and contribute to a project already in progress.
If you are a results-driven professional with a proven track record in CRM implementations and are ready to take on a challenging and rewarding role, we encourage you to apply.