Overview
Our client is looking to hire an experienced Assistant Solution Manager to join their Technical team in Kenya. This role involves providing comprehensive support for ICT, IoT, and Cloud Services Delivery, overseeing project lifecycles, contributing to sales and pre-sales efforts, and maintaining strong relationships with suppliers.
Responsibilities
Provide end-to-end support for ICT, IoT, and Cloud Services Delivery
Build and execute comprehensive project management plans
Support the Sales & Pre-Sales team in designing solutions and commercial proposals
Manage and nurture ICT, IoT, and Cloud supplier relations
Coordinate internally with various functions for execution of customer requirements
Provide support to customers for troubleshooting and service lifecycle
Understand and align to customer SLA and other contract terms and conditions
Qualifications
Bachelor's degree or above in Telecommunication / Computer Engineering
Minimum 5-7 years of experience in ICT domain in Presales, Solutioning & Project Management
Hands-on experience in equipment installation, configuration, and troubleshooting for delivery of ICT products
Strong understanding of service components for ICT infrastructure build
Excellent supplier management skills and problem-solving attitude
Technical knowledge in IPLC, IEPL, IP Transit, IP VPN, Cloud, ICT, and IDC are preferred
Proven project management and organization skills
Good consultative skills and experience in handling large enterprise customers
Excellent teamwork skills and written and verbal communication skills in English
Day-to-Day
Provide end-to-end support for ICT, IoT, and Cloud Services Delivery
Build and execute comprehensive project management plans
Support the Sales & Pre-Sales team in designing solutions and commercial proposals
Manage and nurture ICT, IoT, and Cloud supplier relations
Coordinate internally with various functions for execution of customer requirements
Provide support to customers for troubleshooting and service lifecycle
Understand and align to customer SLA and other contract terms and conditions
If you meet the qualifications and are ready to take on this exciting opportunity, we encourage you to apply and join the team in Kenya.