Collections Associate

Overview

We're looking for a detail-oriented, proactive Collections Associate to join our Credit Services team. In this role, you'll manage a portion of the Sales Ledgers, ensuring strong cash flow, minimizing bad debts, and delivering excellent customer service.

Responsibilities

• Maintain customer accounts within the designated credit limit and aged debt profile

• Ensure all sums are paid on outstanding accounts to terms

• Record all contact with customers in an agreed format

• Record and action all queries and disputed invoices

• Prepare accounts for review by management when required

• Report any required adjustments to a customer’s account as necessary

• Ensure documentation/filing is kept up to date and accurate

• Escalate any accounts where problems exist at an early stage and prepare accounts for litigation

• Arrange meetings with customers when necessary to ensure the smooth running of the account

• Ensure maximum efficiency of the Sales Ledger by liaising with other departments within the company

• Carry out other tasks as detailed by the Credit Manager or Company Management

Qualifications

• Experience of Credit Control processes

• Working in a team environment, in a fast-moving industry

• Appreciation of the role of Credit in Industry

• Communication with key stakeholders

• Competent IT skills, including Excel

Day-to-day

The day-to-day activities will involve maintaining customer accounts, recording and resolving queries, preparing accounts for review, and ensuring efficient communication with other departments within the company.

If you are a proactive individual with a strong understanding of credit control processes and excellent communication skills, we encourage you to apply for this exciting opportunity.