Millwright

Location Centurion
Discipline: Engineering
Job type: Permanent
Contact name: Martinette Bouwer

Contact email: martinette@networkersint.co.za
Job ref: 36239
Published: 19 days ago

MillWright - Field Technician

Centurion, Gauteng

Overview:

The Field Technician is responsible for managing the implementation of products and solutions sold to customers as well as taking ownership of reported customer issues and to drive timeous resolution of issues.

Responsibilities:

Product Implementation

  • Manage all field implementation to deliver products/solutions to customers’ satisfaction

  • Ensure final, implemented product/solution is sufficiently tested and implementation is signed off by the customer, and provide documented implementation tests

  • Coordinate and work with the relevant internal individuals/teams to ensure successful implementations

Field Support

  • Drive continuous repairs and maintenance on all implemented products/solutions through regular site visits

  • Resolve any reported product/solution issues or malfunctions through following proper diagnostic/troubleshooting steps, as well as standard procedures and protocols, to identify and understand the problem and provide suitable solutions

  • Continuously provide optimal customer support whether through field visits or telephonic

  • Ask customers targeted questions during telephonic support to identify the root of the problem

  • Talk customers through suitable/applicable steps and actions to resolve issues when providing telephonic support

  • Ensure all product/solution/customer issues are properly logged, provide timeous reports and manage own field dispatch schedule

  • Continuously build supportive customer relationships

Product Training

  • Provide operator training to customers on all products/solutions implemented or upgraded

Qualifications

  • Diploma or degree in a relevant technical field

  • Proven experience in a similar role

  • Strong technical and troubleshooting skills

  • Excellent customer service and communication skills

  • Ability to work independently and manage own schedule effectively

Day-to-day

  • Conduct field implementation of products/solutions

  • Perform regular site visits for repairs and maintenance

  • Provide telephonic and on-site customer support

  • Log and report product/solution/customer issues

  • Conduct operator training for customers