Service Account Manager

Location Johannesburg
Discipline: Sales & Marketing
Job type: Permanent
Contact name: Martinette Bouwer

Contact email: martinette@networkersint.co.za
Job ref: 39571
Published: 1 day ago
Overview

Our client needs a Service Account Manager who’s ready to make a real impact. In this role, you’ll take the lead in strengthening customer relationships, unlocking new business opportunities, and driving growth through exceptional service delivery in the Southern Region (South Africa; Namibia; Botswana). You'll be front and centre in showcasing value—from technical excellence to performance outcomes.

Responsibilities
  • Develop and maintain strong relationships with existing and new customers to identify and secure future sales opportunities.

  • Collaborate with the regional Customer Support Coordinator and Sales Coordinator to quantify potential sales opportunities.

  • Actively pursue customers who have not purchased spare parts since their initial capital purchase, identifying growth opportunities.

  • Maintain regular contact with key personnel at mine sites and establish connections for new mining projects.

  • Provide accurate and detailed information to support the sales engineering process.

  • Identify and pass on leads for larger capital procurement projects to the designated Key Account Manager and Business Development Manager.

  • Participate in training and motivational activities to enhance teamwork and cohesiveness within the organization.

  • Travel domestically and internationally as required, with a focus on achieving negotiated site travel days (120–150 days per annum).

Qualifications
  • Electrical, Mechanical, or Millwright/Fitter & Turner trade qualification or equivalent.

  • 3–5 years of experience in a technical role, preferably in a mining or manufacturing environment.

  • At least 2 years of customer relations experience, ideally in a mining or export-related field.

  • Strong written and verbal communication skills, with the ability to convey information clearly and concisely.

  • Proven ability to build rapport, establish relationships, and respond effectively to customer needs.

  • Self-motivated with the ability to work independently and drive sales to completion.

  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

  • Possession of a valid driver’s license.

  • Previous experience with an OEM in the mining industry is essential.

Desirable
  • Prior experience in field sales.

  • Familiarity with the hard rock mining industry.

  • Knowledge of mill relining or related machinery.

Day-to-Day
  • Engage with customers to understand their needs and provide tailored solutions.

  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

  • Travel to customer sites to build relationships, identify opportunities, and provide on-site support.

  • Prepare and follow up on proposals and quotes to secure sales.

  • Actively participate in continuous improvement initiatives and contribute to the organization’s Lean philosophy and ISO quality systems framework.

If you are a results-driven professional with a passion for customer engagement and technical sales, we encourage you to apply for this exciting opportunity.