Senior Collections Associate

Discipline: Accounting & Finance
Job type: Permanent
Contact name: Erika Reeves

Contact email: erika@networkersint.co.za
Job ref: 38007
Published: about 8 hours ago

Senior Collection Associate

Overview:

Join our client’s team—a leading multi-brand provider of IT solutions—as a Senior Collections Associate. In this key role, you’ll manage customer accounts, ensure timely payments, and support ongoing process improvement initiatives

Responsibilities:
  • Maintain customer accounts within designated credit limits and aged debt profile

  • Ensure timely payment of outstanding accounts

  • Collaborate with sales and other departments to minimize customer disputes

  • Process credit held orders and resolve queries and disputed invoices

  • Prepare accounts for management review and process journal adjustments

  • Assist with new customer on-boarding and refer problematic accounts for litigation if necessary

  • Liaise with other departments to ensure maximum efficiency of the sales ledger

  • Support Collections Managers in process improvement initiatives and projects

  • Manage team cash sheets and assist in onboarding and training of new staff members

  • Specialize in a field to support the collections function

Qualifications:
  • Senior level experience in credit control processes

  • Experience in a fast-moving industry and working in a team environment

  • Competent IT skills, including Excel; experience with Dynamics and GETPAID preferable

  • Strong communication, organizational, and interpersonal skills

  • Ability to work under pressure with a professional attitude

Day-to-day:

Your day-to-day will involve maintaining customer accounts, resolving queries, collaborating with various departments, and supporting process improvement initiatives. You will also be involved in onboarding and training new staff members and specializing in a field to support the collections function.

If you are ready to make amazing things happen, apply now and be part of our united and thriving team. Together, we win. Together, we thrive.