Overview
We’re partnering with a leading organisation to find an experienced Senior Project Manager for a critical 12-month contract role, kicking off in August/September 2025.
This opportunity sits within the Adaptive Project Management Office of the Group Technology division and will see you leading a major project to migrate the organisation’s telephony system to the cloud.
You’ll play a key role in driving seamless integration with existing workflows, improving the customer experience, and ensuring alignment with operational goals across key business units.
Responsibilities
Oversee the end-to-end implementation of the call center system for the assigned business unit.
Collaborate with business unit leaders to define requirements, success criteria, and user journeys.
Manage a project team to translate business requirements into technical specifications, ensuring alignment with IT and vendor teams.
Coordinate the delivery of business-specific integrations with relevant business and IT teams.
Ensure the business unit’s scope is delivered within the program’s timelines.
Develop and maintain detailed project plans, timelines, and resource allocations.
Work closely with cross-functional teams, including IT, operations, training, and change management, to ensure project success.
Qualifications
Education: Grade 12 (Matric) is required. A Bachelor’s degree with majors in Project Management or an equivalent qualification is advantageous.
Certifications: PRINCE2 or PMP certification is essential.
Knowledge: Solid understanding of PMBOK project management principles.
Required Experience
A minimum of 7 years of project management experience, preferably in customer service environments.
Proven experience in managing the delivery and deployment of complex business systems and integrations.
Expertise in change management and user training.
Familiarity with Agile or hybrid delivery methodologies, including Cloud and SaaS technologies.
Background in customer service operations or process improvement.
Experience with call center technologies and platforms is advantageous.
Knowledge and Skills
Comprehensive understanding of project life cycles and methodologies.
Advanced proficiency in project management tools such as MS Project, JIRA, PPO, Excel, PowerPoint, and Word.
Strong analytical and documentation skills.
In-depth knowledge of cloud technologies and platforms.
Familiarity with workforce planning tools and techniques.
Core Competencies
Exceptional stakeholder engagement and communication skills.
Ability to bridge the gap between business needs and technical solutions.
Excellent organizational and time management abilities.
Analytical mindset with a focus on user experience and operational efficiency.
Day-to-Day
Lead project planning sessions and ensure alignment with business objectives.
Monitor project progress, manage risks, and implement mitigation strategies.
Facilitate communication between stakeholders, ensuring transparency and alignment.
Oversee the integration of quality measurement and workforce planning tools.
Provide regular updates to senior management on project status and milestones.
If you are a results-driven professional with a passion for delivering transformative projects, we encourage you to apply for this exciting opportunity.