Overview
We're seeking a highly motivated and experienced Key Account Manager to join our client's team in the mining sector. This role is pivotal in driving growth within a designated sales territory by fostering strong customer relationships, delivering exceptional service, and achieving key performance objectives. The successful candidate will play a critical role in implementing strategic initiatives, managing accounts, and contributing to the overall success of the business.
Responsibilities
Achieve or exceed KPI targets related to volume, gross profit, costs, overdue accounts, and working capital.
Negotiate and execute offers to optimize returns for both the company and customers.
Implement mining and market sector strategies within the designated sales portfolio.
Develop and manage detailed key account plans to enhance customer relationships and align with business strategies.
Identify and secure new customers to increase market share using CRM tools.
Upsell and cross-sell products to enhance profitability and customer value.
Collaborate with the Credit team to manage credit limits, reduce overdue accounts, and avoid bad debt.
Provide accurate input for forecasting cycles to ensure adequate inventory levels.
Maintain and build strong customer relationships, addressing queries and complaints promptly.
Monitor market and competitor behavior, providing feedback to relevant stakeholders.
Ensure compliance with company policies and procedures.
SHEQ (Safety, Health, Environment, and Quality)
Adhere to Driving Safety Standards (DSS) and ensure personal safety on customer sites.
Work with the Assets and Operations team to maintain asset integrity on customer sites.
Ensure compliance with safety regulations, including the Occupational Health and Safety Act and Mine Health and Safety Act (if applicable).
Legally Required Training Responsibilities
OHSAct Training
Complete training related to applicable legislation.
Ensure compliance with legal and safety requirements when on customer sites.
Qualifications
Essential: Undergraduate degree or National Diploma in Marketing, Sales, Commerce, or Engineering.
Minimum of 6 years of Key Account Management experience in Sales, Marketing, or Business Development.
Preferably experienced in the petrochemical or mining sectors with a basic understanding of fuels and lubricants.
Proficiency in Excel and systems such as SAP.
In-depth knowledge of the Petrochemical/Energy/Mining industry is advantageous.
Strong skills in customer relationship management and account planning.
Day-to-Day
Develop and execute account plans to meet sales targets.
Engage with customers to understand their needs and provide tailored solutions.
Collaborate with internal teams to ensure seamless service delivery.
Monitor market trends and competitor activities to identify opportunities.
Manage credit and financial aspects of customer accounts.
Ensure compliance with safety and operational standards during site visits.
If you are a results-driven professional with a passion for building strong customer relationships and driving business growth, we encourage you to apply for this exciting opportunity.