Business Relationship Manager | Refinery IT Systems

Location Cape Town
Discipline: IT & Telecoms
Job type: Permanent
Contact name: Jacqui Dill

Contact email: jacqui@networkersint.co.za
Job ref: 33972
Published: 1 day ago

Refinery Business Relationship Manager (BRM)

Overview

This position forms part of the IT leadership team of this dynamic and exciting company.In this position, you will be a strategic partner with the refinery leadership team, driving thought-leadership to bring innovation and value to the refinery. This role will manage the end-to-end IT portfolio of applications.

Responsibilities

  • Direct and manage the provisioning of IT services to the Refinery operations of the business.

  • Act as a point of escalation for the IT build and run teams within this business tower and be a key point of contact for business stakeholders for IT demand.

  • Maintain demand process for new IT proposals with overall responsibility for steering these proposals through the early phases of approval.

  • Develop and enhance relationships with key business stakeholders, actively manage their expectations, and monitor satisfaction levels.

  • Address business demand by capturing high-level technology requirements and providing technology impact analysis to facilitate faster decision making and demand planning.

  • Develop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where required.

  • Work with the senior management team to develop business cases, business plans, budgets, IT strategy, and other key targets for the IT team.

  • Provide leadership, direction, and coordination for IT activities between refinery business departments.

  • Develop expense and capital budgets, gain approval, analyze monthly variances, and operate the IT department within budget parameters.

  • Assure prompt and effective action is taken to resolve technical problems and minimize repetitive discrepancies through continuous improvement efforts.

  • Manage and provide oversight for end-to-end service delivery from Refinery IT team to business.

  • Contract Management - Evaluates a potential service provider’s reputation, resources, and expertise.

  • Carry out all required contract negotiations for new and existing contracts with third parties.

  • Regular presentations and updates at leadership forums e.g. RLT’s and Exco’s.

  • Responsible for driving and ensuring IT compliance and security standards are maintained at all times.

Qualifications

  • Bachelor’s Degree in Computer Science, Information Systems, Engineering, or other related field, or equivalent work experience.

Work Experience

  • 10 and more years IT experience in a complex environment.

  • 5+ years management experience, preferably in a business facing/client facing role.

  • Proven experience in a Refinery or chemical processing environment.

Knowledge and Skills

  • Strong strategic partnering skills with IT and business stakeholders.

  • Strong leadership skills.

  • Ability to work under pressure, with tight deadlines and a ‘can-do’ attitude.

  • Thought-leader and change agent to drive change and innovation at a strategic level that delivers maximum business value.

  • Extensive knowledge of IT systems and application architectures – highly skilled and experienced in development and operational support of IT systems.

  • Deep understanding of the manufacturing technology stack to include OS, DB, middleware, application layer, OT, IoT, virtualization, and cloud technologies.

  • Strong verbal and written communication skills.

A strategic thinker? Great leadership skills? Why not apply?