Overview
We are seeking a dedicated Customer Relations Officer to join our client's dynamic team. This role is pivotal in maintaining and enhancing relationships with key accounts, driving sales, and ensuring exceptional service delivery. If you are passionate about customer service, possess excellent communication skills, and have a strong work ethic, we encourage you to apply.
Responsibilities
Sales
Drive sales and maintain required service levels through regular telephonic contact with key accounts.
Achieve turnover targets by soliciting sales opportunities.
Process orders and coordinate placements with relevant suppliers.
Member Management
Efficiently handle requests, queries, and opportunities from members, suppliers, and internal divisions.
Ensure timely dissemination of critical information to relevant stakeholders.
Deliver exceptional service and value-added offerings to members.
Sales Administration
Manage and negotiate the deal request process effectively.
Complete all required administrative tasks and controls accurately and efficiently.
Process orders on the system in compliance with company standards.
Qualifications
Minimum qualification: Grade 12.
Studies in sales and marketing would be advantageous.
Proficiency in Microsoft Excel, Word, and Outlook.
Strong command of the English language.
Skills
Interpersonal and communication skills (written, verbal, and presentation).
Relationship building and collaboration.
Time management and prioritization.
Problem-solving and critical thinking.
Adaptability and learning agility.
Professional ethics and accountability.
Customer focus and emotional intelligence.
Conflict management and decision-making.
If you are a motivated individual with a passion for customer relations and a commitment to excellence, we invite you to apply for this exciting opportunity.